1. Quality Principles and Concepts
2. Quality Leadership
3. Quality Baselines (Assessments and Models)
4. Quality Assurance
5. Quality Planning
6. Define, Build, Implement and Improve Work Processes
7. Quality Control Practices
8. Metrics and Measurement
9. Internal Control and Security
10. Outsourcing, COTS and Contracting Quality

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The most important prerequisites for successful implementation of any major quality initiative are leadership and commitment from executive management. Management must create a work environment supportive of quality initiatives. It is management’s responsibility to establish strategic objectives and build an infrastructure that is strategically aligned to those objectives. This category will cover the management processes used to establish the foundation of a quality-managed environment, as well as commitment, new behaviors, building the infrastructure, techniques, approaches and communications.

Leadership Concepts

• Executive and Middle Management Commitment
• Quality Champion
• New Behaviors for Management
  • Traditional Management versus Quality Management (differences in philosophy and cultural changes)
  • Leadership (modeling, coaching, reinforcing)
  • The Importance of Establishing Mentoring Relationship
  • Establishing Trust
  • Empowerment of Employees

Quality Management Infrastructure

• Quality Council
• Management Committees
• Teams and Work Groups
• Process Improvement Teams

Quality Environment

• The Six Attributes of an Effective Quality Environment
• Setting the Proper “Tone” at the Top
• Code of Ethics and Conduct
• Open Communications
• Implementing a Mission, Vision, Goals, Values, and a Quality Policy
• Monitoring Compliance to Organizational Policies and Procedures
• Enforcement of Organizational Policies and Procedures

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