1. Quality Principles and Concepts
2. Quality Leadership
3. Quality Baselines (Assessments and Models)
4. Quality Assurance
5. Quality Planning
6. Define, Build, Implement and Improve Work Processes
7. Quality Control Practices
8. Metrics and Measurement
9. Internal Control and Security
10. Outsourcing, COTS and Contracting Quality

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Executive management establishes the vision and strategic goals. Planning is the process that describes how those strategic goals will be accomplished. Quality planning should be integrated into the IT plan so that they become a single plan. In simplistic terms, the IT plan represents the producer and the quality plan represents the customer.

Planning Concepts

• The Management Cycle
• The Planning Cycle

Integrating Business and Quality Planning

• The Fallacy of Two Planning Processes
• Planning should be a Single IT Activity

Prerequisites to Quality Planning

The Planning Process

• Planning Process Overview
• The Six Key Basic Planning Questions
• The Common Planning Activities in the Planning Process

Maturing IT Work Processes

• QAI Model and Approach to Mature IT Work Processes
• How to Plan the Sequence for Implementing Process Maturity

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