1. Quality Principles and Concepts
2. Quality Leadership
3. Quality Baselines (Assessments and Models)
4. Quality Assurance
5. Quality Planning
6. Define, Build, Implement and Improve Work Processes
7. Quality Control Practices
8. Metrics and Measurement
9. Internal Control and Security
10. Outsourcing, COTS and Contracting Quality

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The world is constantly changing. Customers are more knowledgeable and demanding, therefore, quality and speed of delivery are now critical needs. Companies must constantly improve their ability to produce quality products that add value to their customer base. Defining and continuously improving work processes allows the pace of change to be maintained without negatively impacting the quality of products and services. This category addresses process management concepts, including the definition of a process, the workbench concept and components of a process. Additionally, it will address the understanding of definitions and continuous improvement of a process through the process management PDCA cycle.

Process Management Concepts

• Definition of a Process
• Why Processes are Needed
• Process Workbench and Components (standards, input, work and check procedures, output/deliverables)
• Process Categories (management processes, work processes, and check processes)
• The Process Maturity Continuum (products and services, work and check processes, customer involvement)
• How Processes are Managed
• Process Template

Process Management Processes

• Planning Processes
  • Process Inventory
  • Process Mapping
  • Process Planning
  • Do Processes
  • Process Definition
• Check Processes
  • Identify Control Points
  • Process Measurement
  • Testing
• Act Processes
  • Process Improvement Teams
  • Process Improvement Process

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