2006 CSQA Body of Knowledge
Knowledge Category 6

Define, Build, Implement and Improve Processes

The world is constantly changing. Customers are more knowledgeable and demanding, therefore, quality and speed of delivery are now critical needs. Companies must constantly improve their ability to produce quality products that add value to their customer base. Defining and continuously improving work processes allows the pace of change to be maintained without negatively impacting the quality of products and services. This category addresses process management concepts, including the definition of a process, the workbench concept and components of a process. Additionally, it will address the understanding of definitions and continuous improvement of a process through the process management PDCA cycle.

Process Management Concepts

Definition of a Process
Why Processes are Needed
Process Workbench and Components (standards, input, work and check procedures, output/deliverables)
Process Categories (management processes, work processes, and check processes)
The Process Maturity Continuum (products and services, work and check processes, customer involvement)
How Processes are Managed
Process Template

Process Management Processes

Planning Processes

Check Processes

Act Processes

Bibliographic References

IMPORTANT: It is each candidate's responsibility to stay current in the field and to be aware of published works and materials available for professional study and development. Software Certifications recommends that candidates for certification continually research and stay aware of current literature and trends in the field. There are many valuable references that have not been listed here. These references are offered for informational purposes only.

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